Hyatt House Washington DC Downtown Convention Center

The valet service was excellent. Took a weight off my shoulders of worrying about parking.

The staffs were very kind and the breakfast was nice! The room was comfy and the hotel is not too far away from the closest train station.

It would be better if they provide some slippers in the room and one more thing is the heater in my room was broken at my first night and I was too tired to call the staff to come fix it so I turned it off and went to bed

Cozy!

Cleaning staff was not nice

Was not aware of times for breakfast so we did not make it by 10:30 am to eat.

There was little to no assistance in parking, elevators, newsletters for local businesses. The elevators required the use of the room key card. We thought something was wrong with the elevators so we jumped back and forth until another guest used his room key to go to his room. This occurred a few feet from front desk. The parking was the worst. Upon arrival my family drove in circles in and out of the parking deck that had a 18 wheeler down there blocking the unknown path upon our arrival. I had to ask the front desk about parking and she gave me a ultimatum of parking and paying +$30 every time I left and returned or pay them +$60 for Valet and I would have the ability to have my personal vehicle parked down there and brought to me every time I left & returned for no reoccurring charge. I chose to pay for self parking and was only charged $8/hr and a max rate of $35 to stay longer than 3 hrs. I paid for a kitchenette and received a regular room. There was a fridge that kept cool by the freezer working and a microwave. We had to google everything, there wasn’t any local brochures in the room. I was unable to use my personal internet. SOS ONLY. The block on internet was so bad I had to drive a block past the garage to gain access to my navigation. So we had to circle the block every-time we left the hotel. Other parking garages had no problem internal or even close within the 10 block radius.