Hostel Fish

The location, the bed was comfortable, and the bathrooms very clean

This place is in the middle of everything, and such a cool vibe

Nicely kept

They could change sheets for long staying customers

Good location, clean, good vibes

I had booked a dorm bed from Wednesday to Sunday. When I checked in, reception told me there had been some confusion with my booking but moved me into a four-bed dorm for my entire stay. I specifically confirmed more than once that I would not need to move beds and was told everything was sorted. On my final night, at around 1:45am, I was woken by a man pulling back my privacy curtain and trying to wake me up in bed. As a solo female traveller, this was extremely alarming and scary. It turned out to be a member of staff who was telling me that he thought I was in the wrong bed due to a booking error (with another guy, a new guest waiting for my bed, next to him also staring at me). Despite me explaining that I had been in the same bed since Wednesday and had repeatedly confirmed the arrangement with staff, I was left without any clear explanation or reassurance about whether I actually had a bed for the night. The last I heard was around 2.05am with a ‘I don’t know, you might not have a bed because our system is obviously wrong but maybe you’ll be good… I have to check’, without any follow up. Not exactly reassuring. I 100% understand that mistakes and double-bookings happen but this was was handled so poorly. There was no apology at the time, no apology or follow-up the next morning, and no acknowledgement of how unsettling the situation was. Having stayed in (and also worked in) hostels for 15+ years, I've never experienced anything like this. I would much rather have raised this directly with the hostel or through the feedback survey I was sent afterwards, but the survey link didn't work. Nobody asked how my stay had been when I checked out or when I returned later to collect my bags, so I never had an opportunity to give feedback in person. The stay itself was otherwise fine, but this was a genuinely poor and unsettling end to the trip.