Holiday Inn Express & Suites Toledo West by IHG

Very modern and extremely clean and well maintained. The room was very spacious with 2 queen beds which were extremely comfortable. The breakfast which was included in the rate was excellent.

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The location was perfect for this particular visit. The bed was comfortable for a night and everything else seemed clean and well kept. Staff was wonderful, helpful, kind, and were sincere with any interactions. thanks!

The room needs new carpet, not a cleaning, full new carpet. I keep socks on or flip flops worn while walking in a hotel room, however the socks were so gross I tossed them out. Bathroom was fine but a little worn, rusting around drains, etc. A slight over haul and review of the rooms one by one might be helpful to management - perhaps it was just my room.

Friendliness and convenient location

Breakfast was surprisingly great! Some different things different days. Thank you for the gluten free options! One of the front desk ladies was super kind. She gave me extra towels when I told her we had 4 people staying.

Housekeeping only came around the first day and we were there for 4- no new towels, no trash taken out, close to running out of toilet paper. There was a pile of trash by the bin in the hall. Not sure if someone quit, got sick, or stopped doing their job. Also our room keys kept deactivating, and every time we got it fixed the other ones would go out. Super annoying when we were getting back late. Lotion in the bathroom is super watered down. Makes it seem like you slapped the Dove lable on it but I don't believe you...