AC Hotel by Marriott Boston Cambridge

Modern clean and great staff

Didn't know it was that far away from main Cambridge areas, with no nearby restaurants, but only a 10 minute walk to the metro for access to central Cambridge and Boston

Comfortable wide room. Comfortable bed. Cleaning was ok at arrival, but no cleaning in three nights (but available on request I believe). safe box for 15 inches laptop. large shower with hand shower. Good breakfast for 21$+taxes. The pool was small and not hot, eventually I did not used it. The location is in the Cambridge Innovation park, which is tidy and green, so the atmosphere is relaxing, but nothing to do around. Alewife metro station is 5 minutes walk. The staff was kind. Complimentary coffee in the morning and water in the evening. Overall I had a nice stay. I could have late check-out - very appreciated.

Where I had a very annoying experience was with their payment and communication system. After booking by booking.com ma card was unexpectedly charged the following day (not clear if it was a charge or a pre-charge). Anyway, I tried to contact the hotel via booking.com messaging and did not get any answer, until I contacted booking.com customer service (which by the way is not very reactive, and only by form/email). I could not solve the double charge until I was there for check-in, when by the way it took long time as my confirmed second reservation (for day2 and 3) on booking.com was not visible on their system. At the check-out it was cumbersome to get a proper folio - notwithstanding the staff did their best to solve -, which I needed as I was travelling for business. All these very spoiled my experience, which otherwise would have been good. The hotel management should carefully consider upgrading their booking/communication/payment IT system. Also I would have liked to pay my extra cash, but the hotel is cashless.

Facilities were warm and comfortable even in the dead of winter. Stayed for a night to visit Harvard for fellowship and employment opportunities. 66 bus can take you right to main campus, no car required. Wish there was a room with a bathtub though because hot water is the best way to recover from bitter cold when you're walking all day.

Would prefer bathtub to get off my feet as pedestrian with no car. Also contact less pay terminals for check in and checkout are preferable especially if traveling in the elements. Free breakfast included would have been better but it was really good for $22. Put a Dunkin Donuts in the lot and I could live there.

Good pruce

The room was not very clean, and housekeeping never cleaned our room during our three-night stay despite saying they would. The room faced a busy road, so it was quite noisy, and the air conditioning was not very effective. Overall, the price was good, but the service and room quality could be improved.