Holiday House Palm Springs

Beautiful boutique hotel. The attention to detail is amazing. Great room and pool area. Would highly recommend it.

Nothing

Excellent location. Walking distance to most of downtown attractions. Beautiful decorated Mid Century Modern style room. Huge walk in shower. Charming kitchen. Lovely pool with service. But the best part of my room was an amazing view of the mountains. And must mention the staff. Friendly, always positive and polite.

Property is very nice. The attention to detail at every level is exceptional. Wonderful stay.

Location , pool

Manager. I have stayed at Holiday House more than five times over the past 10 years and have always enjoyed the experience, which makes this recent stay especially disappointing. Unfortunately, our experience this time was overshadowed by how the situation with our room was handled by the manager, Rosemary. When we checked in, the air conditioning in our room was not functioning properly, and the room remained uncomfortably warm despite the 105-degree weather. Initially, we were told the AC was working correctly, although it clearly was not. After speaking with other guests and comparing temperatures in another room, it became obvious there was an issue. We requested a room change, but were repeatedly told the hotel was nearly at full capacity. Eventually, Rosemary located another vacant room and explained it had been intentionally left empty because the AC unit there was scheduled for service the following day. We were told we could stay there for one night only and would then need to move again because maintenance would take the entire next day and another guest was arriving afterward. While we understand that unexpected maintenance issues happen, what was most upsetting was the dismissive and confrontational manner in which the situation was handled. Throughout the interaction, we felt as though we were being treated treated as unreasonable guests rather than valued returning customers trying to resolve a legitimate issue. Ironically, over the following days the hotel appeared far from full. We were eventually allowed to remain in the upgraded room, which we appreciated, though the overall tone of the interaction had already left us feeling uncomfortable and unwelcome for the duration of our five-night stay. There was little acknowledgment or hospitality from management afterward, including a lack of even basic greetings during our stay. I do want to note that the rest of the staff members we encountered were kind and pleasant.