Harbourside Resort, a New Hotel Collection Property

Property is very clean and cozy🩷

I’d love about the property is the staff was very nice and provided excellent customer service. I also appreciate how close everything is, such as the beach, restaurants, shops, and supermarket.

Short walk to beach

That you had to pay to use the water park everyday and that there is no pool for guest from 10am to 6pm due to the water park being open. One day we just wanted to lay out by pool and couldn’t do so since the water park was open. We either had to pay to go lay by pool or wait until 6pm when they closed. They need a pool just for guest that don’t want all the other things that are in the water park.

Location & access to water park. Nice tiki bar. Pool hours. Tissues, plastic bags, paper towel, cloth towels, kitchen stocked with all you need. Lighting in rooms good!

Handicap bath needs a bar ALONG SIDE THE TOILET NOT BEHIND IT. Elderly need bar to get up. Behind does not help! Handicap Access to pool should be advised & allowed closer through garage. I advised mgmt that glasses in cabinet were dirty & found 3 broken glasses. Housekeeping needs to do better. Blood on wall under sink. TVS still had accounts of previous guests. It was hard to find how to change languages & you had to use your own accounts like Netflix.

Location location location that’s what they have going for them!

Dated facility that could use a tremendous about of upgrades to be competitive. When others in the area and adjoining communities took action to upgrade and reinvest, this facility kept its snails pace is repair and improvements. If they renovated facilities in particular the building on the north end for venues or on site family restaurant they could emerge beyond local competition in the same market