Holiday Inn Express & Suites - Kansas City - Lee's Summit by IHG

It was clean

The pool was too cold!

The room was clean and the bed was really comfortable. The staff was friendly and very helpful. It is in a great location and close to many facilities and easy highway access. I will definitely stay again.

Very bright and clean! All of the staff were very welcoming!

An outdoor patio or place to relax outside would have been a plus !

The location was quiet and out of the way (unlike the one other hotel in the area I've stayed in before), but not too far from my other destinations in the area. Breakfast was reasonably extensive and enjoyable. Check-in and check-out were smooth, and staff were pleasant and courteous. The refrigerator seemed to do a better job than that in the previous hotel I stayed in. All the facilities looked modern (nothing looked in need of repair, etc.)

Most egregiously, the toilet didn't flush completely unless the handle is held down until it completes (and the tank is full to start with). And the "free WiFi" didn't recognize my room-and-last-name combination when I tried in the evening (though it did work in the morning). But more subjectively, the furniture and decor choices seemed designed to give a "trendy" feel with no thought for whether they would be actually comfortable or useful---which could be fine in a "discount" hotel, but this cost 70% more per night than the hotel I stayed in the previous night (in a much more rural area two states over) yet was a less comfortable stay. I could stay here again if there were no other acceptable options, but it certainly won't be my first choice.