La Casa Sul Sasso

Breakfast was included. Perfect location. Staff were polite.

All good.

The property owner provided the detailed help to find the place and also arranged us the late check in as we requested. Room was clean and comfy, especially bed, really soft. Interesting interior, cozy. Great and filling breakfast, even though it was different place, friendly owner.

We had really hard time finding a parking spot, got lucky being not to dragged from the spot as next morning there was established marketplace. Not very comfortable to carry all the bags through a narrow staircase. The shower area had enough space to do a thing but the design itself ended a puddle in the center of the room. There was some ants in the room but didn't caused any problem.

Nice staff Clean room Good location

A little bit weird smell in the bathroom

It was not far from the bus stop to get bus to lake como very convenient.

out the dryer does not work had to leave my clothes there and though I would collect them when I will be back because was running late as if knew the dryer wouldn’t work I would have skipped to wash my clothes. As I left them there I received my msg saying I can not leave them there I have to remove them by same night otherwise they will sort this out I found this is quite rude I would have collected them anyway when returned. Also mentioned the dryer was not working and there is nothing where to hang my clothes to get them dry I was told as they are not aware of the situation everything is working they just did not believe me which is not very good customer service. The cooker was not working when asked to the cleaner the had no clue and was not able to understand me as she speaks very little Italian and no English at all. I communicated this to the office they said again this should be working. I was told when I left few papers on the floor as the room was not cleaned for 2 days I will get charged £40 extra due to condition I left the room in I would say if the room has not been cleaned for 2 days and I have 1 years old with me how would you expect the room to be left in the same condition and just picking up few rappers from the floor cost £40 I do not understand I have never had this kind of experience I have stay and booked with booking.com a lot I stay in Switzerland 3 days and came to Italy before never ever had any issue but this time I did not like it. em there I have to remove them by same night otherwise they will sort this out I found this is quite rude I would have collected them anyway when returned. Also mentioned the dryer was not working and there is nothing where to hang my clothes to get them dry I was told as they are not aware of the situation everything is working they just did not believe me which is not very good customer service.