The kaiseki dinner and the buffet breakfast were wonderful. We had a private onsen in our room, big enough for two; you could see the mountains through the slats. The staff was very friendly, and the hotel was well situated--we walked to Jikagu Hot Springs and the bear park.

Hmm, they need bigger rubbish cans.

Service was excellent.

None

Great views looking over the valley. Loved our private onsen, good size and temperature of water. Spacious room, comfortable futon. Kaiseki meal and breakfast were fantastic. Public onsen was clean and very hot. Easy walk to Jikugodani.

Decorations are a bit tired in places - scuffed walls in the room, torn painting, and of course sulfur water makes the wood of the onsen fade and erode. Quite a contrast to the beauty of the lobby.

The property is centrally located with the hell valley only a few minutes away on foot. The Onsen is lovely too.

1. The room was outdated and not very clean with stains all over the walls, ceiling and tatami mats. 2. The private onsen bath looked like it is not washed frequently, with slimey mildew all over it and the tub’s wood is showing signs of rotting. 3. The dinner was full of delicacy ingredients like Hokkaido horsehair crab, kinko fish, caviar, etc but they were cooked without skill and tasted bland. The Wagyu tasted outright not fresh. 4. During dinner, the staff barely explained the ingredients or how to eat them, unlike in other ryokans we visited. 5. The staff in the hotel acted like they don’t really care about you, this was unlike any other experience that we had in Japan, where staff usually always goes an extra mile for the guest. The only helpful and nice person was a black-haired gentleman at reception.