Oscar Hôtel Le Havre Centre

Super localisation, ambiance années 50

Isolation entre les chambres

L'emplacement

L'absence de person̈el à l'arrivée n'était pas annoncée lors de la réservation. J'ai reçu un code d'accès par SMS. C'est très désagréable.

Esprit, ambiance, accueil

Salle de bains tres très étroite.

It was the second time staying at Oscars, we had a different and smaller room, but it was still nice and good value for money. It does the trick for 1/2 night stay.

The receptionist lady we had the first time ( short hair, glasses, young) very friendly lady. Great communication, and response. The first time I wrote a message asking if I could receive the code via booking.com message or email and I quickly got an answer, so I didnt have to worry if I could enter the hotel. This lady even gave us her mobile number in case there were any problems. This service was the reason why we choose to stay there again. However, second time around, we had a very different experience. You are suppose to get a text message on the day of arrival with the code for the door. I did not receive this text and send several messages via booking.com asking for the code. I did not receive an answer. How was I suppose to get into the hotel? When trying to call the hotel, I got a French answering machine which doesnt help me much. Now If you decide to only have your reception open until 12, guests can only check in from 14:00 with a door code they receive via text message, don't you think you should be available via phone, or check your written messages often in case something goes wrong? I had no way of contacting anyone of the hotel and I do feel this is extremely bad. Also of course your hotel is in France, but you are dealing with tourist so communication should be at least in 2 languages French/English, specially knowing that the owners aren't French, they should understand the importance of having more languages while working in tourism. I did manage to get in, showing another guest who was walking out my booking, to please let me in and give me the code. But what if no one would have come in/out for hours? What was I suppose to do? Be on the street? The next morning, I received a reply to my message a simple ''hello this is the code'' kind of message while I was checking out that day.