Château de Boucéel - Mont Saint Michel

I was sceptical before we arrived, and I did not regret a single day. Nothing here is staged: the rooms, the old furniture, the estate itself are simply real and beautifully cared for. We spent hours walking the grounds — ducks, hens, donkeys, even koi carp in the water, and at night an owl and a wild hare. This is not a hotel dressed up as a castle, but a house whose history someone still keeps alive. The comic strips in the drawing room, telling the life of the owner's father, will stay with us for a long time. For a few days we genuinely felt part of another family's past.

The only downside: getting a table for dinner was difficult. Book it well in advance.

I am writing to express my absolute outrage and to lodge a formal complaint against the fraudulent financial misconduct regarding my current stay at Chateau de Bouceel now! The original room rate was EUR 820, which you have already deducted from my account. On top of that, you are STILL holding another EUR 820 as a "reserve/pre-authorization" on my card. This illegal double hold is already entirely unacceptable. To make matters worse, yesterday the hotel owner arbitrarily charged my card ANOTHER EUR 300 without any justifiable reason or proper explanation, bringing the total receipt amount to an absurd EUR 1,120. This is outright robbery. You are currently tying up nearly EUR 2,000 of my hard-earned money for a EUR 820 booking! I demand an immediate, line-by-line explanation for the additional EUR 300 charge, and I demand that the EUR 820 illegal hold be released RIGHT NOW. If this matter is not resolved, the unauthorized EUR 300 charge reversed, and the EUR 820 hold canceled within 24 hours, I will immediately: 1. File a dispute with my credit card company for unauthorized and fraudulent transactions. 2. Report both Booking.com and this hotel to the European Consumer Centre (ECC) and local authorities for financial fraud. I expect an immediate response and immediate action. Do not send me automated template.

I am writing to express my absolute outrage and to lodge a formal complaint against the fraudulent financial misconduct regarding my current stay at Chateau de Bouceel now! The original room rate was EUR 820, which you have already deducted from my account. On top of that, you are STILL holding another EUR 820 as a "reserve/pre-authorization" on my card. This illegal double hold is already entirely unacceptable. To make matters worse, yesterday the hotel owner arbitrarily charged my card ANOTHER EUR 300 without any justifiable reason or proper explanation, bringing the total receipt amount to an absurd EUR 1,120. This is outright robbery. You are currently tying up nearly EUR 2,000 of my hard-earned money for a EUR 820 booking! I demand an immediate, line-by-line explanation for the additional EUR 300 charge, and I demand that the EUR 820 illegal hold be released RIGHT NOW. If this matter is not resolved, the unauthorized EUR 300 charge reversed, and the EUR 820 hold canceled within 24 hours, I will immediately: 1. File a dispute with my credit card company for unauthorized and fraudulent transactions. 2. Report both Booking.com and this hotel to the European Consumer Centre (ECC) and local authorities for financial fraud. I expect an immediate response and immediate action. Do not send me automated template.

The grounds and house are lovely. The dinner was excellent and the staff, especially, the owner, made the stay a memorable experience because of his delightful personality and explanation all of the history of the Château.

If you are looking for all the amenities of a five star hotel, this may not be for you but if you want to submerge yourself in history, and the flavor of France, then you will have a wonderful stay.

Everything

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