Emerald Hotel

Top class hotel

Nothing to dislike

Almost everything. The room was large and spacious and the bedding was high quality. The room was cleaned to a high standard every day. The public areas are very pleasant and decorated beautifully. The reception staff were all really helpful and friendly and were great getting us taxis and offering other advice. The breakfast was of high quality with a varied range of options.

Only two points. The tiles in the shower are very slippery when wet and could be quite dangerous for someone elderly or infirm. The second point is that the hotel sells day passes and so the pool area at the weekend is really busy - that’s not the problem; it’s a huge pool area and there is plenty of room - and I get the hotel makes a lot of money. What I DO have a problem is the fact that on Sat and Sun, the staff reserve all the best beds next to the pool for their friends and family. Of course the management will deny this but I saw them do it and considering the price of staying at the hotel, it is a grossly unfair practice - be aware, that if you stay, you will not get a bed next to the pool on a Saturday or Sunday - the staff have them all reserved by 0800.

little bit far from the center 20 minutes by the car

I love the receptionists! They gave me an early checkin and 1 hour later checkout, even though they were fully booked. I was also upgraded to a small suite with a huge balcony. Thank you very much. Breakfast was great as always! The gym and pool amazing! Complimentary water at the gym.

I regret to say it but the staff at the pool was still not so good. The forgot my order 2 times and didn't even apologize.