The Capra Saas-Fee

Overall a great experience.

My only very small negative was being served the hot breakfast meal whilst we were still eating our ‘starter’ and had to pick up and eat our ‘starter’ and the main hot breakfast meal was still out down in front of us - this was on our 2nd day. Not an issue on our first morning.

very friendly staff. the hotel is very nice and decorated with a lot of attention to detail.

n.a.

Elegant and tasteful. Excellent breakfast and dinner. Central location. Above all, exceptional staff: superbly efficient and caring.

Nothing. Perhaps the room could have been slghtly bigger for the price: impossible to get round the bed with my mother’s wheelchair.

The hotel and spa are still nice. Leo, the waiter, was brilliant,

Our recent stay was rather disappointing and far below our previous experiences at this hotel. The room conditions were unbearable due to excessive heat, and there was no thermostat available to adjust the temperature, which made it very uncomfortable to stay in. We slept with partially open doors with outside temperature of about 8-9 below zero. Breakfast was another major issue. The area was overcrowded and dominated by very loud American tourists, creating a very noisy and unpleasant atmosphere where it was difficult to relax or enjoy the meal. The staff never did anything about it. While the staff were consistently polite and courteous, unfortunately, their service was ineffective. Despite multiple requests, basic arrangements were not carried out. Drivers never arrived unless we personally tracked them down, a reservation for a future stay was never made despite asking multiple times, and even a simple email required three follow-ups. Each time, we were reassured with polite smiles and promises of immediate action, but nothing was actually done. Overall, the experience felt disorganized and frustrating. It was especially surprising and disappointing given how much better our previous stays at this hotel had been.