Discovery Loft

Location

Nothing

Location and easy access

N/A

Location very good. Nice and comfortable.

The small sink fills very quickly and overflows even with no plug. I thing there could be an issue with the drainage

Great location, property has everything you need for a short break in Whitby.

Utterly useless management. We needed to add pets and a car parking pass but the link they sent didn’t work. So we rang them for help. It was answered by either extremely poor Ai, or a human who is even less helpful than extremely poor Ai. After sorting this using the link from a previous stay, we arrived at the property to find the digital code for the door lock didn’t work. Ringing them got the same hopeless Ai / lady, who simply kept repeating how to use the digital lock. Eventually they sent a text with a different code that actually worked. This echoed our previous stay when another guest couldn’t get into the property and had been kept waiting over an hour for help. Their IT system needs updating / fixing and their staff need retraining /replacing. We’ve stayed here twice as the location is perfect but after the stress trying to add to the booking and actually get into the property, we won’t be staying again!