Sheraton Grand Bengaluru Whitefield Hotel & Convention Center

Grand is the word

The venue is part of a convention centre and close to some office district - which is why we were there. Nothing to dislike.

The breakfast and the service at the restaurant was excellent. The hotel was close to the locations I had work at over two days

Room was very far from the lift

The breakfast buffet was excellent. But it can drive you mad when 8 members of your staff all ask one after the other if I want a cup of tea. Then another 8-10 people come and ask if I want a glass of water.....a few more want to know if I'd like anything from the kitchen and 3 more ask how my stay is going......all this in the half hour that it takes to eat breakfast!! Let people eat in peace. We are all adults and quite capable of asking if we want something! The line between being attentive and being a nuisance is a fine one. On the other hand, I must commend the security staff and valet service for always being pleasant and smiling when I drove up to the hotel.

The front desk reception staff are badly in need of some training. I had traveled with my car which was parked in the hotel basement. I called reception from my room to ask if the car could be brought up by the valet and kept ready for me (standard protocol in all hotels). I received a curt reply saying everyone is busy.....it will not be possible. When I raised the issue to the duty manager later that day, she was quick to lay blame the valet. It was not his fault as the rude, inefficient person who took my call never even conveyed the request to the valet. For the remainder of my stay, I dealt directly with the valet who was polite, prompt and efficient in executing his duty.

Hotel is a nice hotel, was clean, secure, while had a great breakfast and supper buffet. Proximity to business offices and mall in area was great. Concurrently hotel was highest price out of all hotels while staying India, with no landmarks or attractions to drive the substantially higher cost. Quality, cleanliness was on the same level as many other hotels we stayed at. Clientele is predominantly corporate business associated with local offices.