Overall our stay was good. The house was nice and spacious for my family. We lived the resort. Housekeepers look like they rushed to clean the home. Need to be deep cleaned. Also the home lacked extras like other homes we've rented. Had a problem with loud neighbors on our last night and it took several calls to reach someone regarding the issue. Also all of the tv's in the home had been disconnected from the cable and was hard to get reconnected

Great experience, however, there were a couple of bugs spotted.

I'm going to rate the check-in process as an okay. Although it was extremely easy. We thought both names were on the reservation and the gate did not have my information. I was able to get daily passes. So no biggie.. If you are going during a holiday confirm that your name is on file to get your pass for your entire trip. One night the line was so long that the police showed up and started turning people away. We did not utilize all of their amenities but my family, of nine, was happy with the community pool, food and drinks. The beds were super comfortable and the water pressure in the bathrooms were AMAZING. I noticed a few MINOR imperfections with the home but it did not take away from our overall experience. Most importantly the home was clean,beautiful and spacious. We will rent this property again in the future. My only frustration was dinner. Most places had a hour wait time or longer. Some places wouldn't take reservations. Some places told us they couldn't accommodate a table of 8 w/ a highchair so our family was broken into two. We will not go back to longhorn steakhouse or Bob Marley.

When I booked this place, I knew I was getting a place that matched the pictures. To be completely honest, the house and neighborhood was nice, but the pictures of the inside of the house had us hoodwinked. The pictures on the site made the rooms look bigger than they were, especially with the pool. The angles of each picture of the rooms made it like these rooms were a nice size. In addition, the cable and wifi was out for two days so I had to reach out to the owner, which was a project and a half. I couldn't even reach the property office. They have office hours but don't answer the phone. The only way I was able to reach the owner of the house was by email and they would get back to me hours later. I couldn't believe I had to be the one to be responsible for the cable tech to get to the house. I must have called the cable company four times and four hours later, the tech arrived. The owner never even followed up to see how everything went. Also, we have a baby and asked for them to provide a crib and we were given a pack n play. We couldn't even switch out or get a refund. The communication was completely poor from the owner's end. The clubhouse was the best thing there. One more thing...the game room was trash. The pictures showed it had a basketball net with the basketball...there wasn't a basketball. The pool sticks and chipped cues, and the paddles that went to the ping pong table were worn down. The owner definitely dropped the ball on this one. The cable/wifi issue, the terrible picture taking that made the rooms and pool look bigger, the way to contact which was just email and never responded immediately. This is their job and they did a poor job. I only give it a C because of the themed rooms and the kids having a great time in the pool.