Krystal Urban Cancun & Beach Club

The staff at the front desk were incredibly helpful. They went above and beyond to help us call the airline to change our flight. Room was spacious and had a great view.

The water pressure in the shower was pretty weak.

i love the food. I'm a picky eater its always difficult to see what i like but the food in the hotel was really great . The location was perfect for getting around and oh the view from my room balcony was breath taken.

loved everything

Staff was very cooperative.

The only thing I would like to say that it takes too much time at the reception counter during check-in process as sometimes people are tired due to long drive to reach at the hotel.

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There’s nothing to like about this place. As soon as you walk in the door, you find yourself wondering, “Where did I end up?” The front desk is a complete disaster. The senior staff member standing there, who barely speaks any English, is clearly just there to avoid doing any actual work. Even the junior staff member working alongside her and undergoing training is so helpful and friendly. The elevators are hot, the floor hallways aren’t cooled, and the carpets are dirty and dusty. The towels in the bathroom have turned gray. One had a blood-like stain on it. The towel was washed, but the stain didn’t come out. The room is very old. There’s no refrigerator in the room in this heat. Breakfast isn’t just bad—it’s AWFUL. None of the products used at breakfast are of mid-to-high-end quality. I think the products used at breakfast should be tested to see what kind of quality they offer. I will definitely never stay at this hotel again. I have no idea how it managed to get a rating above 8. Lately, whenever I come across hotels like this, I’ve started to stop trusting reviews as much as I used to. In short, don’t waste your money by staying at this hotel.