Hotel Mestas

La limpieza. La ubicación.

El colchón es susceptible de ser cambiado.

Affordable, conveniently located just 4 minutes' walk from the centre, has free parking spots. Spacious room with a nice view.

When we arrived at the property, there was no one to meet us. Self-check-in was not specified in the listing. I phoned the property number – the woman who answered did not speak a word of English. I even tried to use Google Translate to ask her to come let us in but she simply hang up! When I tried calling again, she gave me a busy signal. Luckily for us, two Spanish guys arrived in the meantime; one of them spoke some English and I explained what had happened. They had been given a code to open a small safe with their key – we were not given any such code! But the code didn't work! So, one of them called the property. They told him the same code and it didn't work again! Ultimately, after dialling the code five or six times while speaking to the person on the phone, it turned out that the key safe was not working properly (the LED remained red, never turning green) and after dialling the code, you needed to push the handle a bit harder. The safe finally opened and our key was inside, too. This experience almost ruined our stay – we were in a foreign place, at 8 p.m., with no one from the property bothering to help us. If it wasn't for the two Spanish guys, this could have been a nightmare.

Está en el pueblo con más vida de todo el valle. Cerca de las típicas rutas por Picos de Europa. Es tranquilo. Se puede aparcar en la puerta.

Nunca hay nadie, por lo que si pasa algo... suerte. Totalmente impersonal. Aparte de tu habitación, no tienes ningún tipo de servicio adicional.

la ubicación y las vistas.

atención al cliente MUY deficiente. me tuve que poner en contacto con ellos para ver si era posible dejar la mochila pues al viajar en transporte público llegaba demasiado pronto y no tenía donde dejarla. no contestaron a mi whatsapp y tuve que llamar. la persona que me atendió fue tremendamente desagradable y no quiso ayudarme. al día siguiente llamé para indicar que había conseguido dejarla (aproveché que unos huéspedes salían para dejarla en recepción, con la consiguiente pelea con esa señora, ni que el hotel fuera tuyo mi vida) y me atendió otra persona a la par de desagradable que la compañera. no funcionaba la TV ni la alcachofa de la ducha. tuve que bañarme.