The Avenue Club and Lodge

my room was clean, warm and comfortable. I am in Birmingham with my critically ill son (Queen Elizabeth 2 Hospital) therefore to be in a lovely place like The Avenue Lodge is a real bonus, due not only to the hotel, but to the unending kindness of all the staff. I've had to change my bookings several times and the staff have always been more than helpful.

There is nothing to dislike about the Avenue Lodge. It is excellent for my purpose and to have such kind and helpful staff is a real bonus.

Location price and great breakfast

Nothing

Breakfast was not being served. The young man who changed the light bulb and brought us extra pillows was very polite , friendly and hellful

No hair dryer No breakfast. Noisy due to party downstairs

The staff are brilliant and helpful and the manager made me feel very welcome👍🏾

The mattress needs replacing as the springs are not responsive, causing dips in many areas. The toilet flushing mechanism button is very loose The shower head needs replacing Ceiling has visible old water leak marks, to be treated and repainted. Carpets needs freshening Kettle needs descaling The smoke alarm battery needs looking into as it was flashing red all night, and hindered my sleep. Decor in many areas needs a fresh look. Food👍🏾 Good. BUT. The gravy should have been separate from the food and carried in a small pot or gravy boat, so that the customer is able to make a choice where to pour, (if needed gravy at all). I had plenty of gravy poured over my food, but unfortunately, the already soft vegetables were drowning in it, which was a shame really. But the service was very good Please take these as legitimate reasons, once actioned, there will be a chance, I will return again because the reception was was 1st class