Fera Palace Hotel

How friendly the staff was, the food was incredible, room was extremely comfortable, pool and rooftop was great. Easy to walk to attractions

Our shower flooded the first day due to high water pressure

Amazing staff, location is perfect, and the hotel atmosphere is super. Breakfast also stellar. It is not cheap, but it lives up.

Very very friendly and helpful staff , Manager , recepcionista , concierge , all of rem

All good

The location, central to everything.

Overall, the property was good and we had a pleasant stay. We experienced a blocked toilet on one occasion, but it was attended to very quickly, which we appreciated. Some members of staff were exceptional. There was a lovely Black lady with a curly afro who was incredibly warm, friendly and helpful throughout. We were also assisted by two gentlemen with our luggage, both of whom were courteous and kind.The men at the hotel entrance were also lovely. One area that could be improved is the welcome from some of the front desk staff. The lady who is often positioned by the entrance would usually look at us as we came in and out but rarely acknowledged us with a greeting or smile, which made the welcome feel less personal than expected. The staff member responsible for arranging experiences also came across as somewhat passive-aggressive during our interaction. Breakfast could also benefit from some improvements. When I ordered an omelette, I was instead served fried eggs topped with ham and onions. Unfortunately, we were also unable to eat the Eggs Benedict we ordered. However, the well-fried eggs we had the following morning were much better, and the hot chocolate was excellent. I would also like to compliment the restaurant team, who were attentive, friendly and provided very good service throughout.