The apartment was perfect for our group of 7- 5 adults, 2 children. There is plenty of seating at the table and in the living area. The water pressure was amazing. The beds were comfortable. The hair blower was convenient and easy to use. No dishwasher soap available, had to take the trash out-which required taking it down 3 flights of stairs across the street and down a bit to city trash cans. BUT…we had to meet at the rental office, blocks away to check in. Four of our group stood on the sidewalk with our luggage while three of us had to go in search of the office (the door was locked, we had to bang on the door to get attention). They gave us a key to get in the front door and a code to use on the room door. It is a very strange door that would only open the the internet code, not the push button code. It would have been most helpful if they had met us at the apartment and gone through the steps. THEN…we were being picked up by a driver at 9:00am. I asked if we could leave the front door key on the table. NO, Someone would be in the office at 8:00 am to take the key. No one was there. Banged on the door, sent 5 messages, eventually the woman that opened the door said the person who takes the keys wasn’t in but would be there at 9:00. She reluctantly took the key when we couldn’t wait around. Nice apartment. Very frustrating management.

Overall the apartment was clean and worked well for our family stay in Porto. We had 2 families (4 adults and 4 teenagers) that stayed comfortably in the apartment. A solid 4 stars, but this is definitely not a 5 star accommodation.The check in process was a bit challenging for us. The app to open the outside apartment building door was not working and instead of meeting us at the property, they asked us to walk about 3 blocks to their office to retrieve the physical key. Service could have been better to meet us rather than hiking uphill to their office.While the apartment does have AC, there are only 2 units (1 in the kitchen and 1 in the master bedroom, leaving 3 of the 4 bedrooms with no AC. The streets can be loud outside, so that meant sleeping was challenging without climate control.Laundry is in an odd location in the apartment, but we found it as it was almost outside and was on a balcony off of one of the bedrooms.The apartment is only minimally stocked for amenities and lacks what I would expect in a VRBO for nicer basic amenities. Example there is an espresso machine, but no coffee pods provided.

Really convenient location. Lots of shops, restaurants, transportation options. Large living room, good kitchen area, and good size bedrooms. The beds and towels were nice. Overall, good clean spacious apartment. Communicating with management if needed was easy and helpful.A few improvement opportunities: the wood floor was creaky and noisy, and the water temperature in the shower was a little inconsistent. WiFi was good in the living room and front bedrooms, but doesn’t really reach the back master bedroom (need a WiFi extender)

It is a great comfortable and well looked after apartment, the staff from the office were also great, everything we asked was full filled in a very timely manner, and the communication via email was speedy.Leaving a fruit bowl for the guests would be a nice touch.