Relais & Châteaux Bülow Palais

Staff, location and breakfast

Nothing

Easily accessible from the historic areas and restaurants and shopping. We chose to walk but there are frequent trams. The hotel is elegant, clean, and quiet. The staff was friendly and helpful.

Really nice and clean.

Staff is poorly trained. Repeated issues with responsiveness, understanding, and lack of professional skills.

Friendly and accommodating front desk staff. Nicely appointed small single room with bath (as I’d booked). Perfect location for me, 7 minute walk to Dresden Neustadt station and 15 minutes walk to the center. Neustadt feels like an area where locals live, quite a few restaurants and services but no tourist shops.

My first night the hotel was evacuated at 2:30 am due to a “technical fault” in the alarm system (so said the automated announcement). After spending close to an hour in a park and then the lobby, we were allowed to return to our rooms. 30-45 minutes later the alarm rang again - fortunately there apparently never was a fire. What bothered me was that this incident was never acknowledged by hotel management, leaving guests wondering they knew or cared or thought the malfunction of their equipment is just normal operation. Especially for a Relais & Chateaux property, which claims comfort and service as a hallmark, this was disappointing.