Selvese Suites, Serviced Living in Galata

Staff was excellent. Thank you. We had a great stay

Great location and very nice staff.

The staff were very welcoming and kind. The room was very nice with excellent air conditioning. A refrigerator, and a counter with a sink came in handy during my stay.

Location

This was by far one of the worst accommodation experiences we have ever had. From the very first moment, everything went wrong. The person at the reception could barely speak English, making even the simplest communication frustrating and exhausting. For an international booking platform, this level of communication is completely unacceptable. We were initially checked into the wrong room — not the one we had booked and paid for. When we politely pointed this out, the owner reacted in an absolutely shocking manner. Instead of resolving the issue professionally, he became aggressive, raised his voice, and practically shouted at us. He openly threatened us by saying that if we did not agree to move into another room immediately, we could leave. This behavior was intimidating, hostile, and totally inappropriate. We felt pressured and unsafe, not like guests. The alternative room we were forced into was freezing cold. It was impossible to relax or sleep comfortably. Once again, we had to contact the owner to complain, which felt like begging for basic living conditions. Only after this were we moved again — this time to a room meant for three people, despite the fact that there were only two of us. This constant moving showed complete disorganization and a lack of respect for guests. To make matters worse, the bathroom ventilation was partially broken, which created unpleasant smells and poor air quality. Combined with the cold temperature and constant stress, the room was far from acceptable.