We had a fantastic week in Val Thorens. The location couldn’t be better. The apartment was comfortable enough for our group of 10. Good points: - Great location - Supermarket in the building - Enough space for a large group - Host was quick to respond - Apartment is well equipped Bad points: - The apartment was not clean on arrival. Left over beer cans, dirty floor, dirty duvets and pillows. - It was only mentioned the day before we left for France that there is a charge for bed linen (40 per double and 20 for a single) I explained to the host that this isn’t mentioned when booking, and is very late notice to give this information. The host apologised and said it was an oversight. This caused quite a bit of stress for us, as it’s a significant amount extra to pay for 10 beds. We then had to try and pack our own linen to take with us, as we were on a budget. - The rooms without windows are extremely warm. A fan in these rooms would be amazing. Although those bad points weren’t great, it didn’t shadow our stay, and we still enjoyed ourselves. If the rooms were provided with fans, we would return to stay again. That’s again for hosting us!

A great sized property with ski in/out facilitiesPlenty of space and amenities with close places to eat and shopI deal for missed family groups

The apartment is as advertised. It’s cosy but comfortably accommodated 9 of us. It is within a large complex and there are only 4 lifts so there can be a bit of waiting during busy periods.Unfortunately the previous occupants had damaged the sofa but Nicole dealt with this extremely well.The location is fantastic and genuinely ski-in/out.

We chose this apartment as previous stays in Val Thorens were higher up in the town, which made travelling to ski school with our children difficult in the past, so this apartment was ideal for us to get the children to school on time and with ease. However, we experienced a day in which 4 members of our family missed and were late to ski school as the building failed to open the ski room by 08:00am. The ski rooms should be locked 20:00-08:00, however by 08:45, the room was not opened. We tried to find staff to help us with this so we could make the 09:00 lessons and school but the room wasn’t opened until 09:20 and the lessons were not refundable. I contacted the host about this, and we did not get a reply for 2 days and the reply did not offer any advice or points of contacts, just that the room ‘should be unlocked on time’.The apartment itself was nice, it fitted 12 guests and we appreciated the large dining space were we could all eat as a family, as this is something we have not always had in other apartments, however the apartment was not clean at all. There were layers of dust (pictured below), there were cobwebs in the bathrooms, the sofa cushions were covered in stains, windows were not cleaned and 2 of the appliances (espresso machine and milk machine) did not work.We also experienced 4 x power cuts in one evening, I contacted the host about this and we did not get a reply for 2 days.