Nampo Hound Hotel Premier

the location

staff at check-in not friendly/welcoming, no early check-in allowed. The room had a strong odor.

Room was a good size.

At check in, I was told that they only one room with balcony and I had booked two. They did give my daughter a suite room, but no balcony, so no view. They said it was an upgrade, but when I was booking this hotel if I selected two suite rooms it would have been £100 cheaper? I was also not told about the roof top bar area being closed, due to work being carried out. This was another reason I selected this hotel, so we could all sit upstairs and enjoy a few drinks together in the evening, a bit disappointed. If I had been notified about these things I would have booked another hotel

Location was great, and beds were comfortable.

Power is controlled by the one key you are given at check in, which also controls the AC, so anytime we left the room, it warned up very fast. All of the light switches were on one side of the bed, and not labeled for what they turned on. This included the bathroom, so late night bathroom breaks were tricky. Fridge was broken, and we tried to get the front desk to fix it twice, but while they did come look at it in on second day, they couldn’t fix it. Our elderly family members in another room had a very slippery shower floor, and had trouble with their balance on it.

The location was decent with lots of places to eat at, the BIFF square or market. The main bus stop was close enough. Thats about it. Oh, and the room had a rather big bath, enough space for 2 people.

The hotel felt smelly and unpleasent (room). The lobby was actually pretty nice and modern compared to nearby hotel. The room was very dirty, the walls had marks, the floors felt meh, not impressive, view to lots of buildings. The shower/bath door didnt close all the way, so smell could easily spread around the room which already didnt smell great.