Firstly thank you for allowing us to stay at the villa - great for our purpose. We think the kitchen patio door needs to have a locking mechanism for security purposes. The master suite shower leaks badly as the rubber strip on the bottom was not there (we used other showers but you should know).

There was a problem with the pool so it wasn’t heated for a couple of days but they did send someone to fix it and it then worked fine for the remainder of our stay. Walking distance to the marina which was great and a nice quiet area. The kitchen did have some broken doors but overall the quality of the property was great.

After a hiccup on arrival at Villa Hera based on what time we would clear customs at Faro and consequently what time we’d arrive at the villa, everything went very smoothly. The accommodation was exactly as advertised, spacious and yet providing surprising individual bedroom privacy. The kitchen facilities in particular were excellent. But I would advise the main bedroom shower is looked at - there was a lot of water seepage out of the cubicle into the bathroom making balance perilous. Overall, pretty good value for money.

Service from seashell was good, staff were attentive and looked after us during our stay. Communications were good through out. Unfortunately the condition of the property was poor for the following reasons: 1) . Main floor Bedroom had severe damp and smelt mouldy it was not good for people to stay in this room and therefore we could not use it. 2) . Basement bedroom also has damp and the wall was wet to the touch, therefore could not be used. 3) . Upstairs bedroom the shower and toilet leaked which we were informed about by the maintenance man and told we could not use. 4) . Front gate to the property was not working, therefore could not park car inside the property confined. 5). Pool heater tripped out many times during our stay.