The location was fabulous and we greatly enjoyed our stay. Would definitely book again when we return to Florence.

Nice space in a great location

Great location. Easy check in and out. Cute space. Definitely recommend!

When we arrived after a long trip from the US, the owner said we could gain access through a virtual key, but we did not have internet access when we arrived because we were using US phones and Whats App for communication.We went to the pub next to our building in desperation and he to let us hook up to his internet and try to access through the VIKey system. We found the directions very confusing. After numerous phone calls to reach the owner, we finally called VRBO directly. VRBO was able to contact the owner who said she would send someone to meet us at 9 a.m. the next and day to address our concerns . We needed to know how to link up with WI-FI, use the washing machine and adjust the air conditioning unit, no instructions. The owner sent her cleaning woman who tried to be helpful but did not speak English. We managed communication with her using the translate app. We felt bad that she had to shoulder the burden of frustrated renters. We continued to have trouble with the key throughout our stay. There also was only one set of keys for us (two couples). At times, when we wanted to do different things, we left the door open a crack to enable our friends to gain access.We strongly suggest that the owner change the entry process. It really hampered our stay in this rental. Also we noticed other reviews addressing the same problem and the owner did not seem sympathetic at all.