The code we were given did not work, place was overgrown , but landscapers quickly showed up when we arrived. It would have been nice to have some flower or something other than weeds. We were unable to watch movie or news, cable would freeze up after we turned on. No instruction on how to navigate tv system. Bedding was comfortable, plenty towels. Hot tub was great and hot. Nice view. Navigating eaglesnest was not easy. It was difficult finding ATV rental and hiking trails. But end the end we found our way around. I would come back, when tv / cable fixed.

Great Property lots of things to do!

This location was convenient to both Beech and Sugar Mountains. The property itself has a lot of options. It was very pretty in the winter, but I would like to visit in the fall to enjoy all of the property’s perks.

Mountain Heart Lodge is a beautiful home with a wonderful view and great amenities. However, it is need of many repairs and a deep cleaning. The dishwasher did not work, the tv in the den was not working until maintenance came on the next to last day of our stay to correct the problem, the cabinet door that opened to one of the trash cans came ff the hinge because it was broken, and the air conditioning does not cool the upstairs sufficiently. There were no wine glasses in the house when we arrived and we finally got those two days after we checked in. The house is need of a deep cleaning. The bathrooms and bedrooms were clean but the stairwell leading to the basement had multiple bugs on the carpet and had not been vacuumed in a long time. There was dust on the bannister and many other areas that had not been properly cleaned. The timeliness of the response to these issues by Carolina Cabin Rentals was unacceptable in light of the $2400 we paid for three nights rental. Extremely disappointed by the poor customer service provided by this company and will probably not rent from them again. The only reason I gave this review 3 stars is because of the view and amenities of the home and the community of Eagles Nest.