The Freij Resort

The most brilliant place I could have gone to with my girlfriends, top and very kind staff, excellent food, and a huge variety of options. Affordable, lovely, centrally located, right by the beach, and with a clean pool. We could play music on our speaker at any time without anyone complaining. Highly recommended—10/10. Please trust me, everything is great

The location is excellent, breakfast good, pool area very good for children and the rooms are comfortable

The service is very bad. The AC wasn't always working in the lobby and dining room. When we checked in the AC in our room wasn't working and when we asked to fix it or change the room the answer was that we have to wait an hout until the AC works. Off course it still didn't work and they switched our room only a day after. When we asked for a clean blanket, the answer was that we should just turn of the AC and won't need a blanket. Overall staff is very unkind and not welcoming, also unprofessional. There was only one guy from the maintenance that helped us over and over again

The resort itself is pleasant, with a lovely pool area, and our family room was spacious and comfortable. The location is convenient and we enjoyed our time around the pool. Some members of staff were friendly and helpful, and after the issues with our second room were eventually resolved, the replacement room was much better.

Unfortunately, our experience was affected by a number of issues. The second room included in our booking, which was occupied by our friend and her two children, had visible mould, a very strong smell of damp/mould and a blocked shower. The problem was reported on our first evening and our friend was promised another room by 11:00 the following morning. She was then told 15:00, followed by repeated further delays. Despite continuously following up with reception, she and her children were not finally moved until approximately 18:00. A significant part of their day was therefore spent waiting and repeatedly chasing reception for a problem that the hotel had already acknowledged. They were eventually given a much better room, which we appreciated. However, we were very disappointed with the way the situation was handled. The owner's attitude came across as arrogant and the complaint was not dealt with in the professional and courteous manner we would expect from hotel management. There were also housekeeping issues with our own family room. Our room was not cleaned at all on the first day, despite us being out for the day, which also meant that our towels were not replaced. The room was cleaned the following day; however, unfortunately, the fresh towels provided did not have a pleasant, clean smell. It is a shame because the resort itself has many positive aspects, but the cleanliness and housekeeping issues, the condition of our friend's original room and the way the problem was handled significantly affected our overall impression of the stay.

The location is just exceptional. You are within walking distance of everything, yet a bit away from the busy area. The rooms are a decent size and the balcony is massive and perfect for watching the sunset in the evening. Our cleaner meticulously cleaned our room every day with a lovely smile. We appreciated that a lot.

Too many negatives for me to say I would recommend the hotel. When we arrived we felt unwelcome. No hello, nothing. Then a conversation between the staff started and we had to ask what the problem was as they looked as though they couldn't find the booking. We were met with silence. We then had to wait for our room (only a few mins to be fair). We had horrendous neighbours (not the hotel's fault) and after several nights, and in desperation, at 03.00 we were awoken again and went to reception to ask for help. He told us there was no point going to ask them to be quiet because they may just start up again. Totally inadequate response . Breakfast is a shambles and frequent running out of items. Dirty tables and hardly anyone around to ask for anything. The hotel has potential and we did encounter some nice staff but the place feels poorly managed.