People on reception were very helpful but we didn’t realise the actual accommodation wasn’t accessible through reception so had to pull suitcases along the street to enter our part of the building

No heated towel rails ! No teapot ! Television only had a few channels

The location of the apartment are 5* We travelled with a toddler and the close location to the beach and the play park was so handy!

We felt the stair carpets and apart carpets were in need of replacement. There was a limited amount of crockery in the apartment.

The apartment was very clean, and comfortable . Great location , did not use the pool and spa ..

Although the apartments were great the adjoining hotel was closed , not able to use bar or restaurant

Location,very good. Breakfast would have been declined but was not offered

Keys for the apartment were to be collected from the hotel next door to the apartment ,the hotel door was locked with signs saying "closed to the public "...not a good start.We rang the door bell which was eventually answered by an oriental lady with little understanding of English,we did gain access and was greeted by an unmanned reception, the manager,we think,did eventually come to see us,we knew we were to early to get into the apartment and just required a parking permit, we we obtained, I asked why the door was locked and closed to the public,he told me the hotel had been closed to the public for two years,as it was being used to accommodate Polish men working on a mining project in Whitby . I'd received an email from you guys the before we travelled informing me that the pool was closed for essential maintenance, but the dog eared signs showing in the reception area seemed to me the pool had been closed for some time,other signs in reception stated "anglo/americans in this bar/area" and signs written in a foreign language. I later established from a lady who lived in Scarborough that the hotel was also housing homeless people,which as we witnessed during our stay saw very unfortunate, obviously homeless people coming and going