Ocean el Faro Resort - All Inclusive

* Beautiful, luxurious property, especially the lobby. ( El Faro kids friendly, El Beso Adults only) * Very kid-friendly, with a water park, lazy river, and drinks easily accessible throughout. * Lighthouse Tower offers amazing views of the entire resort. * Decent-sized rooms with large balconies. * Excellent customer service from Aneuris at the Mercaro buffet. * Trolley service makes getting around the property easy. * Multiple dining options, including an ice cream parlor, sports bar, café, and several restaurants. * Lots of sand beds available by the beach * 1 main buffet, great variety of food, meats and desserts daily (food is also good) * Entertainment is good but could be better, hosts could be more interactive and funny

* Distance from the airport:Approximately 45 minutes by car. * Timeshare pressure tactics: After check-in, someone approaches you claiming they’ll give you a welcome gift, but it’s actually a timeshare presentation. There’s constant pressure to join even after you say no. * Privilege membership upgrade scam:You pay extra for an upgrade but receive essentially the same services as everyone else. * Poor housekeeping and bathroom cleanliness: Showerheads and toilets need deep cleaning due to heavy staining and what appears to be mold. Housekeeping is very basic, often limited to changing towels, replacing toiletries, and mopping floors. * Black sand beach: Lots of seaweed makes the beach unsuitable for swimming, and flying insects that resemble bees are especially noticeable after rain. * Public bathroom cleanliness: Some public restrooms could be much cleaner. * Watered-down drinks: Drinks often taste diluted, especially nonalcoholic beverages. * No designated smoking areas: Smoke is noticeable throughout the property, which is especially unpleasant for pregnant guests and people with asthma like myself. * Unsanitary table settings: Utensils are sometimes placed directly on the table without a placemat or proper linen. They should be placed on clean napkins or appropriate table linens for better hygiene. * Ocean burger bar workers handling burgers and hot dogs need to wear gloves

The facilities were in good condition; there are several restaurants to choose from for dinner, and Mike's Coffee & Tea is quite cozy. We also appreciated the service provided by the personal concierge assigned to us through our Booking reservation.

Definitely the lack of variety at the buffet; it was practically the same every day—breakfast and lunch. The staff seemed tired or overwhelmed with work because they weren’t very attentive (though some were friendly); there were tables that weren’t set, there were no spoons available at the dining tables, and I definitely don’t recommend the Italian restaurant.... And even though you might want to soak up some sun, the sun is too strong in that area, and there’s nowhere to take cover while walking around the grounds: it needs vegetation to provide shade.

We had a wonderful experience at Ocean El Faro. The resort was beautiful, the service was excellent, and the staff made our stay very enjoyable. We were there celebrating my daughter’s birthday, and they helped make it an amazing and truly memorable experience for her. We especially loved the lazy river, nightly shows, and entertainment, which added so much fun to our vacation. A special thank you to Carlos Enrique, who provided exceptional service throughout our stay. He was friendly, professional, attentive, and always willing to assist. Carlos truly went above and beyond and is a great asset to the Ocean El Faro team. 10/10 experience! I would definitely recommend Ocean El Faro to families and anyone looking for a fun and memorable vacation. We look forward to returning!

Would have preferred a traditional iron and iron board rather than a steamer or at least have the option to choose but that was minor

Facilities are amazing, there is a lot to do with a toddler, big list of activities, good pools.

Staff is not polite, and sometimes ever rude. It seems that they simply do not want to be there. You feel like a burden. They don’t say hi, thank you, welcome, and they don’t even respond when YOU say “have a good day” to them. The only time (THE ONLY!!!) staff was nice to me, waiter said “good morning, my name is X, and I will be helping you this morning, what would you like?”. After bringing me tea he gave me a card with a QR code and asked to leave a review about him. When I told him I already did it yesterday for another waiter, he turned around with disappointment and left. He was never nice to me again :) Waiters and their managers aggressively pursue reviews, they walk around the cafeteria with QR codes and pressure people to leave a review. If you disagree, they keep pressing. Personnel makes you feel like they don’t want you there, and they are ONLY nice when they need smth - aka a review. Will never be back.