Hotel Indigo Kansas City - The Crossroads by IHG

The gentleman who checked us in was helpful and charming. The hotel is lovely and quiet. Our room was clean and the beds were very comfortable. Loved the shower which included a handheld shower head. The art that was displayed throughout the hotel was impressive and unique.

The coffee maker in our room did not work

Carlos was excellent. Overall the staff was very pleasant, helpful and professional.

Having dinner in the bar and breakfast area in the evening would be nice.

The esthetics were nice. Very clean. Nice welcoming staff. The valet service was exceptional.

On a busy street so if it was a busy check in or check out time it was a minor inconvenience to park and get in and out of hotel.

It was very clean and modern.

This is not an ideal hotel for families or those with pets. However, I will start from the beginning: We were "welcomed" by unfriendly staff with earpods when we checked in. This is unprofessional for a service industry and sends a message that you are bothering me and I can't wait to be done with you - and it was kind of the impression I received as well. Nothing on the booking indicated that valet parking was essentially required (so extra fee for that). They told me that street parking was available if we chose not to valet, but those spots are far and few between and avoiding the homeless people you will encounter on top of it - I didn't feel safe doing this at night. The valet woman was really nice and the highlight of all the staff we met. The room itself, and hotel, were very clean and modern. Seems to be renovated not too long ago, so that part was nice and beds were comfortable. The cable selection was not great - for anyone curious about TV options. The hotel is close to the highway and the train tracks, so you will get that noise. They do have a workout room that is small (maybe the size of a hotel room) and right off the elevator with clear windows. So, if you want everyone to get a glimpse of you working out when they exit the elevator then no issues, but I will take a hard pass on that. We did eat at there for breakfast, and in short is was overpriced and lack luster - on top of a 20% required gratuity (the signage said this was due to world cup but who knows). We had avocado toast and pancakes. The pancakes were good, no issues there. The avocado toast was literally an avocado sandwich - not open faced, nothing mixed with it - just smashed avocado between 2 pieces of bread - for $18! Save your time and money and go somewhere else to eat. The waitstaff was super nice, so that was a plus.