Ninni e Fede

Un couple qui gère de manière extraordinaire

Tout était parfait

Obiekt zaskoczył obfitością śniadań! Nie było tylko na słodko co zaobserwowaliśmy w wielu Sycylijskich miejscach. Czyste pokoje, wygodne łóżka, pokoje z klimatyzacją i prywatną łazienką, ładny taras wewnątrz, pomoc w dograniu szczegółów, parking w dobrej cenie dla klientów i podwózka pod same drzwi noclegu. Lokalizacja super. Samo Sam Vito też piękne!

It was clean. Nice walk to beach area

Unfortunately we could not enjoy our stay as it was only for 1 night and there was a power cut in the whole establishment. We booked this b&b only for one night as we were on a road trip 7 days and went to la riserva dello zingaro. We needed a place to stay, eat,shower,charge our phones and ecc. We woke up at night because the emergency light in the room just opened by itself, this lasted from 1h30am to the next day and after we checked out. We could not use the wifi, nor the toilet properly, nor shower nor have breakfast in the morning before taking the road (included in the rate). There was no electricity, water and internet. We tried to contact them at night and early morning but their telephone/mobile was completely turned off until 8am, therefore it might have been also dangerous as they leave their guests with no emergency contact. The town was completely empty, low season . I travel often and I do not put bad reviews but the way this was handled and the fact that the owner had the telephone off is preocupying and I wish to let other people know. Not only they were rude when we complained about the telephone off but gave us so many excuses without giving us in any moment a compensation. Eventually they apologized but seemed pretty forced to do so. It's simple, we paid for a service that we didn't get. I hope they rectify their mistakes handle and treat better their guests when there are issues and emergencies. It's very easy to have good reviews when everything goes well.