Holiday Inn Express - Newark Airport - Elizabeth, an IHG Hotel

Staff was very friendly and accommodating. The room size was good and the available lighting was sufficient. The hotel shuttle to the airport was ontime and roomy. Tasty breakfast available. It was also rewarding to see the message that items such as toothbrushes/toothpaste, shaving razors, combs were available upon request.

No specific issues to highlight.

Good location.

The cost of parking isn’t 20 bucks a day but 20 bucks every entrance and exit lasting longer than 15 minutes. So if you come back for 2 hours and leave again… it costs you again. 20/day is annoying but standard… 20 every time you exit makes this place unusable again.

All went well. It was just an overnight.

The bathroom was very clean, and the room was organized and generally well presented. The hotel was also convenient for a short stay near the airport, and the staff member who eventually brought the body wash to the room was helpful.

The first thing we noticed when entering the room was a very unpleasant smell, almost like a mix of dampness and dirt, which seemed especially noticeable because of the carpet. The bed was also quite noisy. When I went to take a shower shortly after check-in, I realized the body wash dispenser was completely empty. I called reception several times and it took a while before someone answered and later brought it to the room. I understand that mistakes can happen, but we were in a hurry and this delayed us quite a bit. The following morning, I also had a very unpleasant experience with the female receptionist working at check-out. When I asked where breakfast was served, her response and body language came across as very dismissive. When I then told her the breakfast area appeared to be closed, she simply shrugged as if she did not care. Her attitude felt unnecessarily rude and unhelpful.