Modern and rooms comfortable- love the location

Our key didn’t work at end of night

Within walking distance to Van Andel for concert. Clean. Updated. Safe.

Bed way too soft for my and my husband's liking. But that's us. Only disgusting nespresso available in room. If you want a normal, regular coffee, you have to buy it overpriced from the Cafe. Not to mention having to get dressed to leave your room to go get said coffee and can't enjoy waking up in your room without hassel. Not everyone who pays $300/night for a room is bougie. Just my opinion; most Americans drink regular coffee. Not Italian, unauthentic, discusting esspresso. Is there an influx of Italians/Europeans coming to Grand Rapids that I'm not aware of? Also, I totally understand this is located in the city and the parking is in a structure behind the hotel. But it's deceiving when on the website it says private parking "available". It's in a public parking structure that you have to pay for. It's also deceiving that they give you a validation slip, making you think that you won't have to pay, but instead, it gets charged to your room. Why even bother giving a validation slip? To avoid the hassel of a seperate charge??? I would rather have had to pay for parking separately knowing that I was paying for it rather than it being a surprise on my charge for the room AFTER the fact. I'm sorry, but one should not have to pay extra to park while staying and paying $300/night at a hotel. Is this a very nice hotel? Yes. Is it a very safe hotel? Yes. Does it fulfill it's purpose? Yes. Is it nicer than most other places? Yes. This is not a bad place to stay. Just some very disappointing "amenities" in my opinion. Probably won't stay here again and find a different hotel within walking distance to Van Andel for a concert.

Beautiful

The booking.com listed said breakfast included. I had to get the manager to actually authorize this

New, modern and clean hotel. Staff was very friendly and helpful. Hotel is located in a great area, many restaurants and coffee shops around. Great couple days!!!

Nice - next to where you want to be.

Kind of expensive.

very clean and I liked how you needed a room key to access the elevators.

it was clean. nice shower.

I booked the room for $497 and got charged $597 at the hotel. it was a 1/2 mile walk from where we had to park to the hotel itself. there was no pool. the staff wasn't friendly and it was not a pleasant stay. luckily the rooms were clean otherwise I would have just went home.

very clean. nice staff

cost

Clean and Bright hotel in a really great location. We were there to attend a concert at GLC Monroe and it was a very short walk with good restaurants in between. The parking isn't on site but it's easy to find and you can pay for it at the hotel.

There was an extra tax that wasn't on booking.com and that's never happened before so my stay was actually 28 dollars more than said price. Also when I first checked in they said my reservation cost as more than my price from Booking.com but then later said we would be charged the rate I was given but still was more than agreed upon with booking.com.

close to all the events I had to attend

nothing

it was clean and close to the venue

N/A

Amazing space and location!

Loved everything

this was one of the nicest hotels i have stayed in, in quite some time. i will look for Canopy by Hilton whenever i travel moving forward. was incredibly impressed!

The property is located in a great location and it was so cute and cozy inside!

we couldn’t adjust the thermostat and the water in the bathroom didn’t get warm enough to shower

Very modern, fantastic location, reasonable parking prices (including in/out of the ramp), Knoop the rooftop bar was fantastic! The room was clean, and the staff were very friendly.

It would be nice if there was a better way to get from the parking garage to the hotel however this would be a challenging fix as the ramp is not owned by the hotel. You do need to walk a block or walkthrough the movie theater lobby to get to the hotel lobby.