نظافة الفندق وكذلك جميع الموظفين و سرعة تسجيل الدخول و كانو ودين

لاشي

The staff was very helpful, courteous, and professional. The location was very central to most government offices. The downside of the location means it is always busy with massive traffic jams - the noise and honking start early!

As it was Ramadan, there was very limited food choices. The price of the food at Cafe Social is astronomical - burger and spaghetti bolognese cost more than the most restaurants in London and New York!!!

Very clean rooms and excellent service.

This was an overall excellent experience. From staff, to set-up to room to food - all very well!

The only point of enhancement would be to insert better noise cancelling windows in the rooms facing the street, as the street noise is rather dominant.

Room

The area outside

various kinds of breakfast but not tasty.

Staff discriminating against guests。

Nice and clean rooms and great food

Location

The food prices are very high, even more than London. Not great for kids options

The hotel was a 5* with all the amenities. Can't fault the staff. However, the cleanliness of the room was slightly disappointing. All around the edges, the room was severely dirty. Under the bed, another story. The breakfast buffet with endless items is amazing. Families with babies be aware that the price of milk by the glass is extortionate. All in all, it's not bad.

not a lot

The AC units were awful - had it set to max fan speed and 16C but it wouldn’t drop below about 22C because the units just weren’t good enough. same problem in both rooms. we were feeling uncomfortably hot. secondly, the price when I booked was £260 but I got charged £270 when I checked my statement. thirdly, the hotel stay includes complementary water. I had the breakfast and dinner package. at dinner, we were given water but to our surprise we were charged at the end for it. charging for water at a dinner buffet without explaining its not included is not right. if I’d been told I would have just brought the water from my hotel room. not cheap either - we got charged 600Tk for water which is absurd. water is included in the breakfast buffet. it’s all quite silly. Additionally, we asked for tea bags at one point but nobody came so we were left waiting, hoping to have a final cup of tea before checking out. we didn't get the chance to do that in the end and had to buy a tea instead after leaving. The hairdryer also didn't work. the furniture was chipped and old. one of the rooms only had one window and was dark during the day. the bathtubs in both rooms were filthy when we arrived and they weren't cleaned the next day either. it was disgusting. The lights in both rooms were flickering too and we had to leave them off. This hotel is not worth the price. It's overpriced and I wouldn't even refer to it as a 5 star hotel - it's 4 stars at best. there are much better 5 star hotels around Dhaka for a lot cheaper. Huge waste of money and disappointment.

nice interior and the best ever breakfast

none

Left items behind on two occasions (my fault but i followed up very quickly). Both times "they could not be found"