not much really, it was next to the Robinson’s Mall which was its only positive

cleanliness was not too good, no view

Very convenient location right next to Robinson's mall. The staff are very friendly and the security seems vigilant which is good given the history of unrest in the country. The rooms are basic but clean and comfortable with a good shower.

The rooms are a little inconsistent. I've stayed in 3 so far and they were all very different in size. Some had ample space to hang / store clothes, others had none. The size of the shower also varies although the power / quality of the shower is the same. Windows could do with a bit of a clean since the frequent rain seems to leave quite a bit of water marking.

good location

no tissue, slippers & kettle

Almost everything, the staff, the room, the facility

Could've been better if there's slippers, colgate and brush.

Non responsive to their guest email

The room was clean and the beds were very comfortable. The air conditioning has a remote control and is very effective. The shower was fantastic with good pressure and both rainfall and a regular shower head. There's a machine in the hallway that can dispense both hot and cold water, fantastic if you're British and want to make some tea! The staff were always very helpful and the cleaning staff responded very quickly when we spilled some food on the bed and needed to change the sheets.

Would be nice to have a wardrobe to hang / store clothes. A nice addition to the communal area with the water dispenser would be a microwave to heat up food. The sheets had a few small stains / marks, I don't think they were actually dirty so it didn't bother me but it might put some people off. My room was right opposite the lift (elevator) and people could be quite loud, given I like to sleep in late that was a little bit annoying but not the end of the world. If I could have any wish then I would love a small fridge in the room to store some milk and a few things but I wouldn't expect a fridge at this price point.

Bed was big and comfortable Location is just right on Robinsons mall Public transpo is accessible

Security / Poor handling of emergency protocols - On Oct 28 at around in the afternoon , there was an emergency announcement and asked all visitors to vacate their rooms . We were asked by the hotel cleaners to take the exit door a few rooms away from ours when there was an exit door right in front of our room. I had parents who were senior citizens that had to ran from the 4F - GF . We were greeted with a huge smoke at the 4F and reached the outside of the robinsons mall. The hotel staff do not even know how to open the door. No marshalls available. By the time we're outside of the lobby , nobody in the hotel staff briefed us what happened and it seemed like there was nothing going on. When asked, the hotel staff just said there was someone smoking vape at the 3F and did not entertain our questions any further . We were all still shaking and they just asked us to go upstairs . VERY VERY POOR handling of emergency given that we are in Mindanao. It seemed like they were downplaying what happened because the next day, a canine unit was already posted in the lobby door . Check in wait time - Our flight was delayed so we came to.Iligan by 5pm but only 2/3 rooms located at the same floor were ready as they said they were still cleaning it. My brother ended up at the 5F. So at the time there was an emergency he was still at his room. It should have been ready since check in time was supposed to be 2PM. Only 1 key card provided - We had to turn off the A/ C everytime we leave ZONROX / clorox smell - The room had a strong zonrox smell when you first enter the room and everytime you turn off the A/ C . It was suffocating. No kettle available - you have to walk to the center of the floor to get hot water from the dispenser No free coffee and cups - Even 3 in 1 coffee was not provided Doesn't change the sheets - We stayed here for 4 days and even rquested for change of sheets but they did not do it .

Overall good stay. Good location.

Room a bit small.

Staff professionalism, . Hotel location, promptness......

N/A N/A Nothing

didn’t like it at all.

customer service rooms are too small staff needs more training

Clean rooms. Very accessable location

None

Kind and considerate staff. Very good location beside the mall. Reasonable pricing.

Only one person at the check in counter (but there were two consoles so it was meant for two front desk staff), lots of guests and each one took some time to check in bec of their own personal inquiries. Suggest to send the form to people like me who book online, print and sign on site so less time for filling up forms. No toothbrush and toothpaste (perhaps just my own expectation i didn’t pack any)

convenience and accessibility