great location and facilitiew

A perfect location with amazing views of the city and canal, beautiful modern yet traditional rooms, ac worked great, breakfast was just right, the staff were friendly and knowledgeable.

The beds were a little too firm.

Beautiful location and the staff were excellent

Nothing

The room was a nice size and cool with view of the canal Housekeeping was great Helpful staff for excursions etc

We came on our honeymoon but the hotel didn’t arrange anything special for it even though we mentioned it. A bottle of prosecco or some petals would of been a nice touch so that was a shame. We also wanted an iron for our room but my husband had to iron in the lobby which was bit odd.

Great location, great staff, lovely room and facilities, would highly recommend

just needed more tea and fresh milk in the room

The facility

The staff at breakfast were rude

Absolutely everything! perfect location, beautiful hotel and the most helpful friendly staff you could ask for.

Nothing we didn’t like, would have been nice to have a bar area at the hotel but not a problem that there wasn’t as they recommended a fantastic one nearby.

Perfect location. Very friendly staff. Great choice.

The location was excellent. Very clean, comfy bed and very nice and helpful staff .

Our room lacked a few facilities such as drawers or dressing table and due to its position it was rather dark

all good

nothing

Excellent location not far from Piazza San Marco but not too busy. Nice buzz in the immediate area around the hotel with a good choice of restaurants. Rooms were very quiet despite that. Staff did an excellent job helping us get the best from our stay.

comfortable, close to everything, lovely surrounding restaurants and very friendly and helpful staff

nothing

the staff were all great, in making restaurant recommendations and reservations, including the wonderful place just around the corner.

Maybe a lobby and drinks in the evening, but not a big deal.

The room was comfortable and clean and the renovation was very nice. Elevator was welcome.

Not the fault of the hotel but my plane was hours delayed and I arrived in the dark and in the rain and had a very hard time finding the hotel, due to the failure of Apple and Google maps. Consequently arrived at 1:30 am and had little chance to explore the hotel. Because of late arrival, I was not able to make breakfast the next day.

Location was excellent

Quiet location but central for everything . Good selection for breakfast. Lovely freshly made coffee

Very friendly reception/concierge staff with good advice and tours available. We did the free trip to Murano and glass blowing demo. This was excellent - a free water taxi ride to Murano and an interesting tour of the glass factory and several rooms of amazing glass for sale at mind-blowing prices BUT no pressure to buy. Great location only 5-10mins walk to St Marks square but also 5-10mins walk away to less busy and cheaper areas! Very good breakfast in a nice setting and very clean. Room was big enough and very quiet (apart from door to adjoining room) with panoramic views as described!

Door to adjoining room let too much noise through but this was minor for our stay.

Hotel and Room exceptionally clean. Hotel a perfect location for seesing the city and staff couldnt do enough to help.

Nothing