The air conditioning was not working although iI I asked several times to fix it .

Location and the fact that the property is spacious.. 3 bedrooms.

The water heater was faulty, managed to make it work only on the last day. Had cold showers for 2 nights out of 3. We complained and they responded, for a few minutes we had warm water, however, not enough for a shower. I complained again and nobody turned up. I fixed it myself.

the location was a big factor, due to the walking distance to the venue

TV!, not enough choices

The unit had bedbugs and I asked for follow through from booking.com as well as from Click Flat,, but have received no satisfactory response yet. Very frustrated and done with the booking.com team. Do not treat your customers as commodities that you can ignore and throw away. So upsetting. Now I have bedbugs in my home. This is going to cost thousands of dollars to clean and replace all my furniture, mattresses, carpets, etc.