the wonderful staff; food and facilities

Privacy

Nothing

rooms clean and comfortable

The shower drainage wasn't good as the water filled the base instead of flowing down the drain

They accepted a last minute booking which was great, thank you.

nothing

everything

nothing

service by Mellisa was excellent from bookings she is great, shes what we need in the hospitality industry

the team loved everything

I had booked this hotel 8 times before, it was always great. Check-in, the lady with the name "Nozipo" was hanging on the counter, then very unfriendly, and it looked like she hated white people,.... her treatment had a racist feeling. Further, I booked one double bed, she gives us 2 single beds. There was no sanitizer in the room, normally there is. The complimentary bottle of water was 100% filled with tap water. their tap water has a specific taste. One LED light above the bed stayed on, had to remove the bulb. All was a bad impression of the normal so good run hotel. We NEVER will come back, as racism against anyone is WRONG

Location

Building showing its age. Very old and frail infrastructure including room doors, windows and balcony doors. This hotel needs a total revamp in order to compete.

Great space in the rooms and very clean

Nothing

Everything else

Price and no balcony

The location is fantastic. The room was very nice and clean. The pool was great - a bit busy but I suppose it was a Sunday so it is to be expected. I also liked that I could walk to Kloof street and that the uber to the beach was quite cheap. We had a great time.

The hotel was really great, but I couldn't find any news channels and I couldn't cast to the TV from my phone.

The accessibility of the area

the property is very clean and the staff members were friendly

nothing I loved everything