The room was very good and was cleaned to a good standard. We were given club lounge access on the 26th floor, which was v.good. The service was extremely good and the staff were really helpful. Breakfast had good choices and nothing was too much trouble.

The swimming pool area was not as expected, couldn't get a drink and no staff at the towel station.

الفندق جميل مناسب لجميع الاختيارات ولجميع الاذواق والفئات

السواقين اللي تحت في البدروم انتبهو منهم في الاسعار غاليه بالحيل لو تخذ وبر اوفر وامان واحسن او تطلع على الشارع تخذ تاكسي تتفق معه وشكرا

We ordered breakfast in the room and was very good

The restaurants were excellent

كل شي...وخصوصا المدير العام اظن اسمه اشرف...والاستاذه الخلوقه المميزه دينا والاخت اميره والاخت ساندي والاخت مني وجميعهم يعملون باللوبي كافيه ويخدمون باخلاص ومهنيه لهم جميعا الشكر..ولكل العاملين بالفندق

لاشي

Excelente café da manhã. Perto de tudo, porém não é aconselhável transitar à pé em razão do transito intenso. Quarto grande e cama muito confortável

It’s people, just in every place like restaurants, club lounge etc., makes your stay, just perfect!

Everything is just great.

Room size and the balcony

Staff are rude and they are not professional - the cleaning guy was taking in front our door too loudly several times. - we got several calls through the room telephone that we don’t know why. - in the socend day one staff knocked the door and wake us up because as he said that there are old staff in the refrigerator despite that the refrigerator was closed and we did not ask for anything.

The location and team

The amount of people staying and quality of people

 I checked into the Sheraton on the 14th of August and checked out on the 1st of September. Since I’m staying in a hotel alone in a country I don’t know very well, I thought the Sheraton would be one of my top options. I had an extremely pleasant stay at the hotel. The best thing about this hotel is their staff, they would go above and beyond to help you with anything you need, “no” is not in their vocabulary. I had access to the club level and the receptionists at the club, Myriam, Raghda, Mai, and Marian would always make sure that I am enjoying my stay, Myriam would even call my room to see if I need anything. As for the wait staff in the club level, they are some of the best wait staff I’ve seen. Bilal, Mahmoud, Suzanne, Ayman, Jamal, Sameh, Mahammed, and Nirvana even started knowing my likes and dislikes only after a couple of days. The gentleman who cleans the club level always does it proficiently and quietly. He's always on top of cleaning without disturbing anyone, a true professional! As for room service, food will always come in promptly and fresh, Khalid from room service will also make sure to bring me a complementary plate of fruits and sweets, and he always has the brightest smile on his face, he would always make sure to set the table and chair before leaving, something i haven'tseen in other hotels. Room cleaning is also impeccable. Hajar cleans my room everyday and she makes sure that she brings me the XL towels I like, and she even knew where I liked my personal belongings without me even having to say a word. The observation skills and attentiveness of the staff is high level. The hotel also has an in-house car service, Mustafa, the gentleman running the service, always accommodated my needs professionally and promptly. There is a nice little Café at the ground level, and Habiba, the lady who works there, always greets me with the brightest smile whether I buy something or not. Even their phone operators are the friendliest I’ve seen.

Nothing

Location

Hotel rooms was nit clean, staff unhelpful, not suitable for families at all

Location

Small pool

Clean

Nothing

Every aspect of of my stay was better than expected. I arrived around 3am in Cairo and was very tired, but the reception I received upon checking in cheered me up. The entire staff is wonderful. It was too late to eat out so I ordered room service. The service was fast and the food excellent. Since I had a tour scheduled every day that I was in Egypt, I would arrive back in Cairo late every night. So I depended on late night room service dinners. I wish I could have used more of the hotel's facilities, such as the pool and 24 hour fitness center, but my time in Cairo was short and the hotel is huge. I did use the in house bank for currency exchange, which was very convenient and the exchange rate was great. The room was great with a balcony larger than many Paris hotel rooms. The hotel was renovated in 2017 and so looks very new and clean. This was a great hotel. Cairo was on my bucket list. I urge more world travelers to come to Cairo. And to stay at the Cairo Sheraton Hotel and Casino.

nice view, nice staffs

there was a serious fighting in the lobby during our stay there

good

the casino

nothing everything was perfect

the room service was good and clean and the food was very delicious Iam satisfied and I will recommend it to my family and friends

nothing

clean

expensive