Sim gostei de tudo e ganhei upgrade

Banheiro pequeno

Le petit déjeuner

Les odeurs des égouts Le chauffage trop chaud et pas possible de baisser Manque de traduction française Tv pas de chaîne française

La chambre et la vue étaient magnifiques. Petit dej super.

Impossible de régler la température de l’eau de la douche. Le restaurant (hors petit dej) : trop cher, pas terrible et personnel pas aimable.

Posizione ottima, a due passi dalla stazione, con una bellissima vista sul canal grande. Staff molto gentile, hanno saputo rimediare alle varie problematiche che abbiamo riscontrato. Colazione ampia e varia.

Diversi problemi con la camera e i servizi, non da 4 stelle e non adatti al costo elevato. Arriviamo e ci danno per sbaglio una camera con 2 singoli, quando era prenotata una matrimoniale. Facciamo presente e subito ci cambiano camera. Nel pomeriggio, al momento di una doccia, ci accorgiamo che il bagno si allaga perché il plexiglas della vasca non aderisce, facciamo presente in reception e riescono nuovamente a cambiarci camera. Per scusarsi ulteriormente ci offrono anche 2 calici di vino. La mattina seguente (e quella dopo) ci svegliamo con la camera invasa dall’odore dolce dei cornetti. La sera torniamo dopo un lungo giro a Venezia e troviamo entrambe le finestre (salotto e bagno) completamente spalancate, così lasciate da chi aveva fatto le pulizie. Ovviamente chiamiamo molto arrabbiati e si scusano. La mattina del check out ci avvisano che hanno provveduto a rimborsare il 30% sulla seconda notte visto l’accaduto. In sostanza lo staff è stato gentile e subito pronto a risolvere i vari problemi, ma i servizi non sono stati all’altezza dell’hotel e del costo di 190€ a notte pagati

This hotel is in a brilliant location if you are arriving by train, it was so easy to get to The room was really nice, the pillows were terrible but everything else was good The staff were helpful and really friendly and the breakfast was amazing There is a restaurant which anyone can use and it was some good options for both drinks and meals We would definitely book this hotel again, thank you

The pillows were awful and we had to go through the main hotel and enter an adjoining building which felt a bit like going through an alley

Breakfast, balcony on the canal grande, spacious room and bathroom

Seagulls and pigeons trying to steal your food, complexity of corridors to get to the room

The location. The staff. The room spacious and comfortable beds. The breakfast is amazing

Nothing

A wonderful view of the Grand Canal from our room. Excellent location near the station. Fabulous terrace for dinner next to the Grand Canal with friendly service and good food. Good air conditioning in bedroom. Friendly welcome.

Pigeons on the terrace and dining room during breakfast.

location was good, restaurant and staff was nice, front desk staff was just ok,

shower door in our first room was broken, had to put towels on the floor to soak up the water, soap dish next to the bidet was falling of the wall, black mold on bottem of the shower, our room was changed the next morning, this room was better, but also had black mold in the shower, then a/c stopped working for most of the day then started working again, room was very small for the price we paid, just under 900.00 for three nights, and LAST, was all the pigons / birds eating off the outside tables at breakfast after people left. cups smashing on the ground from all the birds, staff was very very SLOW !! to clean off the tables, this is unacceptable !! (i have a photo)

It was super close to the train station and the rooms were incredibly comfortable, breakfast was excellent and all the staff was helpful!

I wouldn’t complain at all

Location

Poor shower .too expensive for tiny room

Breakfast is very good Wifi poor in rooms Aircon in room worked well

Only criticism was that under the bed was not cleaned, but otherwise the hotel was very clean

The room has a bad smell.

Remove the smell in the room

very nice, centrally located. Rooms were nice. I would stay there again.

it was nice.

The staff was very friendly and helpful. The location was great. And the breakfast buffet was wonderful - you usually don’t see a breakfast of this caliber in Europe.

Horrible mosquito infestation in the rooms - literally all guests were talking about it. They need to institute proper pest control ASAP. The shower was incredibly small. There was no sound proofing so you could hear your neighbors’ doors slamming loudly all the time.

too old

View from a room I stayed in was really nice. Front staff was really friendly and had a hospitality.

Some rooms, it contains a room I stayed in, are too close to the shore where many traders transport some goods. So I suffered from some and loud noise caused by it in every early morning. It was really huge compensation of nice view.

Clean, comfortable, staff was nice, great location, got an upgrade for free, great breakfast, loved it.

Nothing really, it was perfect.

Staff was great. Hotel was confidently placed. Will return.

Had an elevator malfunction, but it was corrected within hours. Wish there were laundry services available.

The room was clean and big enough for two adults and one kid.

There were so many mosquitoes at the room. We could not even sleep and asked to bring the spray during the midnight. Also I choose the room including the bath tube but the water fell out from the the bottom of the tube to the floor. It was not useful at all. Waste money to select this room.