Metro Apartments on Darling Harbour

Staff were very nice and welcoming. Nice entry. Everything was good.

Bins were wet and smelly under bin bags. Dead millipedes in water. No over Mits so great difficulty using oven. Knives in wooden block were dirty from unwashed use. Staff very nice, but two had no local knowledge of walking directions to where things were, or recommendations of walking distance family restaurants etc.

Room and view was incredible

Staff at checkin were rude. Phone call was made to reception one day prior to checkin advising that the card used for payment was not the card that would be used on the day. I paid for the accommodation for my daughter as a birthday gift. I was told that as the accommodation had already been paid that would not be a problem as long as she had a card or cash to cover any extras. Upon arrival my daughter was told that she needed the card used for booking! As a result she was very upset and I was contacted to forward an email stating these facts. In future I suggest that the correct information be given to customers. This experience for my daughter could have been avoided had I received the correct information when I made the call to reception.

It was lovely and warm upstairs, bed comfy but a little cool down stairs in loungeroom, I even turned the Aircon upstairs higher but needed a blanket to watch TV.

Cool temperature in Loungeroom. Needed a blanket.

Loved the location! Ideal for everywhere touristy to visit

The amount of money paid you’d expect things to be a little more paid attention to. Bath tub was peeling, they tried to cover it with a sticky suction grip pad, which had black pubes underneath, when walking into the bathroom there was a clump of hair in the middle of the room, sealant around the shower was moldy, you left feeling more dirty then clean, bathroom also felt it was lacking lighting, tiles chipped and felt it was slanted. Bed was comfy, couldn’t sleep due to the blinds letting headlight lights and the large windows, lovley but let a lot of sound in, maybe invest in some block out curtains that run from floor to ceiling. Wall Ledges around bed and stairs as well as lights had dirt build up, again attention to detail. Couch, table and chairs all need to be upgraded, holes and chair legs are obviously water damaged not feeling sturdy. Kitchen has good basic essentials but again could be upgraded to match money bracket. Cleaning staff lovley, maybe have a sign allowing do not disturb or encourage cleaners to wait as they let themselves in after 2 quick knocks