Very pleasant environment Beautiful premier room Freest service and attention

Nothing

Room was large with high ceilings. Grand staircase and a wonderful old worldly feel. Location great accessibility good to trams & railway station and lots of restaurants.

Step into bathroom potentially a trip hazard, cracked tile & cracked sink.

location is really convenience!

Can’t have any exception to modify the reservation and cost charge within 24hrs even flight is cancelled with notice few hours ahead. The sound insulation in the room is little poor, and you can hear the sound of footsteps upstairs.

Old fashioned charm

Having asked specifically for a quiet room to only be located in a room situated near a function room with a function on and the noise went straight through the room was unacceptable . When asked for a room change was advised there was nothing else available and that a discount would not be given because of booking through booking.com. There was some compensation given but it is disappointed to be told firstly that as I had booked through booking.com that guests are given poor rooms .

Traditional feel , location, foyer & service Lovely & clean, comfortable.

Out of date bathrooms .. tiny bath in the junior ‘ suite’ .. could be updated in a way to still reflect tradition but be user friendly! Room service had finished by 10pm! We got back from a show at 11:30pm, would have been great to order in a snack No room service breakfast available .. Very limited complimentary tea / coffee options.. no pods or even coffee bags etc.. Perhaps this was 5 star in 1980.. in 2023, these are not 5 star qualities.

The history.

Convenient location coming from the airport & visiting our son in Collingwood. warm & welcoming. Great breakfast. Attentive staff.

A few more t bags & a biscuit would be a treat!

Location and room where great. We were heading to show so had room service dinner, Caesar salad and calamari were great and quick to arrive.

entry felt dated.