Location was excellent, staff were friendly, and it was spotless.

The room was a little small, the wardrobe was right next to the bed was a bit of a tight squeeze but nothing to worry about.

Staff were great and friendly.

Windows dont fully open and rooms get very hot even with fans.. Had issues with our rate on arrival which we had to highlight but was rectified. Had issue with first room which was dark, stuffy and beside noisy fans. This was rectified.

Location was excellent

Room was extremely hot, a fan was provided thankfully as it would have been I pizza to sleep without it. Even with the window open it did not help much! Room was small for a triple, very little space to move at the end of the bed. We were there for just one night so it didnt matter much to us but would have made a difference for a longer stay.

The beds were comfortable, location was great, city was 2mins walk. Room was clean

The lobby lights were flickering and there was garbage like smell in the lobby, we informed the reception about it. They were kind and let us know that it will be fixed in the morning. There was no way to control room temperature, so it was very hot in the room as we went in summer.

centre location bedding comfortable

poor facilities, no hot water on demand expected to wait an hour to heating came on to heat the water

location & friendliness of the staff. cooked breakfast

Just tucked away in a side street from City centre, which means it was quiet but still close to everything . Service was fantastic, good clean & comfortable rooms Staff were very friendly & helpful, I left some Jewellery behind in room & a member of Staff ran after us to the Coach station to give it back to me, just wonderful !!!

Close to everything. Breakfast was great.

Bed was very uncomfortable

Location is great near to everything!

That there was only decaf coffee in the room

space in the room. staff attentivness

The hotel was very central and the staff was very nice

Our room was so small and had no windows very warm

Not much

Room was tiny. Freezing shower. No conditioner. Weird smelling shower wash- super cheap. No washcloths. Overall - college kid room.

Everything. Lovely hotel

Nothing everything was good

Very comfortable and clean room - all staff were very helpful and friendly

Rooms need to be better soundproofed - I didn't sleep well due to the amount of noise I could hear from adjoining rooms

Good location , with parking in hynes yard check with hotel , they have a discount rate on parking

nothing

Hotel was fantastic rooms fabulous very clean and comfortable, I would recommend this hotel to everyone

The lift going down from the first floor was broken just hard carrying bags

it was clean and very cosy

Lovely hotel in the heart of Galway yet so quiet! Our room was lovely and spotlessly clean, the bed very cosy!

Location and facilities were amazing

Nothing

Breakfast was first class and dinner in restaurant also very nice. Staff were very friendly and nothing was too much trouble - especially Patrick who was fabulous host. Ideal location for walking to shopping and pubs. Reduced rate car parking 2 mins away was great also.

Room was comfortable but noisy as builders outside (outside hotel control I know) A fridge in the room would be nice or a vending machine with cold drinks / snacks would also be a good idea.

Excellent location. Lovely bar staff

Room wasn't ready for check in

Great breakfast as always.

Great location in heart of Galway- Very friendly staff-

Great location

Bed not made. Few hairs on the sheets. Book in the room says breakfast at 7.30. Went down at 7.30 but breakfast not till 8am. Shower a joke. No pressure and it was either scalding or freezing, no in between. 170 euro for the night. No thanks