The food was really good, but I was most impressed with the friendly helpful staff. Beautiful relaxed atmosphere.

Room and the front desk staff

breakfast very disappointing.

staff were the best

slightly expensive

Very central Restaurant is nice

Bed was very hard and room had no air conditioning also bath shower was very high to step into

super clean. extremely comfortable beds. room was spacious. staff were incredibly helpful.

Newly refurbished room with nice lighting. Comfortable bed. Bar and restaurant are handy and food/drinks good quality.

Hotel seems understaffed. The people we interacted with were helpful and did their best, but clearly handling way more than they should be (especially the lone person serving breakfast). Shower in our newly refurbished room (125) had pink mold, which suggests less than thorough cleaning. Also the room had no windows - only a skylight. Instructions re how to open/blackout the skylight and control the thermostat would be helpful as it is not obvious.

Love Galway Plenty to see and do shopping is great lots of places to visit Loved it

There was nothing i disliked Everything was great

fantastic location. lovely breakfast and friendly staff.

single bed was quite uncomfortable, could feel springs.

lovely stay amazing location and a fantastic bar

the pillows were uncomfortable and lift the s too small for the amount of ppl staying in hotel

very close to the town and very cosy hotel

position quality of sleeping

the bathroom needs a deep renovation; the toilet flush don’t work properly. no frigobar in the room breakfast with poor choices, no pastries, no cakes, cappuccino and sparkling water are complimentary (!!); service is slow

The location and adjoining restaurant and cafe

The pictures shown miss-represent the tired, dated and basic hotel that it is. Especially for the cost too. Our bathroom was very dated, old, tired, old fashioned and mouldy. A quick and cheap facelift has been given to an old hotel, cutting corners where possible and it shows.

The staff was very friendly, helpful and accommodating! We would like to particularly commend the Room Manager David and the receptionist Sandra! The location is superb, being right next to the coach station and Eyre Square.

We stayed there for 2 nights - for the first night we were given a quadruple room which was not the one as advertised on Booking.com - noting our disappointment but quadruple rooms of the kind as advertised being full, the Room Manager David very promptly offered us something else for our comfort - he showed genuine sympathy for our sentiments and was quick to address the situation which made our stay a lovely and memorable one!

location and room was very nice

tv didn’t work, bar staff not very engaging

Very close to Erie Square. Interesting decor. Staff wonderful.

You can hear everything in the room, including the music and DJ from the hotel’s bar until 1am.

Staff was excellent. - very personable and helpful with suggestions when needed. The breakfast menu was great and covered anything we could or would have asked for. The new dinner menu was superb! We came back twice for dinner during our stay.