Emplacement, lobby et qualité de la literie

Impossible de dîner à 21h33. Pas d’eau chaude dans la douche, a peine tiède c’est inacceptable dans un hôtel de ce standing.

Location, staff, food , excellent

To be honest I was not happy with our room, the price point was over 500 euros and was not worth the money, our room was small, dark and overlooking a grey roof, the bathroom was dated from the 90’s, very old and run down looking, not what I had expected at all.

Everything. Location, atmosphere, decor of lobby and room, extremely comfortable bed.

The room was perfect - cosy, warm & comfortable. Bathroom products are lovely. GREAT location off grafton st.

Room service menu is highly overpriced - think there is room for some less expensive options here. Also I purchased for a friend for her birthday and since she arrived before me, they blocked 500 euro on her card and it remained blocked for 2 weeks and only got unblocked after her chasing the hotel and calling numerous times. This is not 5 star service.

Nice hotel Friendly staff

It was over booked and extremely busy They took good care of us regardless So we were grateful

Location is excellent.

Hotel is in desperate need of upgrades/replacement of finishing and furnishings. NOT 5 star level.

Location is excellent.

Property is in need of furnishing upgrades both in the rooms and in the public spaces. Hotel rooms finishings and fabrics are old, tore (see image) and routinely have stains. Staff are not 5 star level, kind, but need more training.

Fabulous Hotel & Staff ..Located brilliantly in centre of everything.

Price was very high with no breakfast included . It was my big birthday & not even a bottle of House wine put in the Room .. disappointed in no gesture at all ..