The facilities are exceptional. This definitely is the place to stay in Queenstown. There is no road noise or other noises to keep you awake, very quiet hotel rooms. Rooms are great value, food was excellent and staff very helpful.

Great service

location separate bath tub

Due to booking process being confusing I overlooked adding breakfast. I asked to add breakfast at time of checking in at the slightly discounted price but was refused. as a consequence we only took breakfast once during our stay. This was a poor decision by the manager as the loss to the hotel was greater than the discounted rate requested. The buffet breakfast was made anyway!

Room was spacious and bed was comfy. Staff were helpful and efficient. Breakfast was good - lots of choice. When walking from the town centre the hill to property was pretty steep !!

We enjoyed the close convenience to town. Most of the staff extremely friendly and polite.

- Windows not double glazed so road noise was an issue, - WIFI was useless, unreliable if I was here on business - We weren’t given the forest room I booked weeks in advance. - Hidden surcharge was added when we booked in.

Our room was Fab, quiet with super views over lake/mountains- very convenient to town- lovely breakfast- would highly recommend!

The room was lovely and clean, the beds were super comfortable and the setting is just wonderful. A quick walk into town as well. The staff at reception were very friendly and accommodating.

I would have liked more options for herbal tea.

The hotel was in a great location within a nice short stroll to the town center. Great views of the lake.

Room seemed well equiped for cold weather but not for summer with no air con or fan. It was a bit of a hot box on sunny days. Bathrooms a bit dated with low ceilings so not ideal for a tall person trying to shower.

The beds were plush & comfy

The family deluxe room, was a single room with no balcony.

Nice quiet location. Decent selection at the bar.

Room felt a bit dated, and expensive for what it was. The whole place seems a bit odd with only a select few rooms having good views. The experience was also frustrating as we spent a whole night waiting to do washing - only three machines for the entire hotel, with everyone wanting to wash. Stayed up to the early hours of the morning waiting for it to be completed.

the gym pool and sauna facilities and the bedrooms

comfy beds, good sized rooms and I liked the location the spa was great after a day sightseeing