A gorgeous and very unique hotel with awesome amenities.

The room could be better and upgraded.

Me encanto los servicios de alto estándar. La comida, excelente y su preparación, exquisita en todo sentido.

Mejoraría los eventos, encontre que no hubo relación de calidad-precio entre los eventos diarios nocturnos. Otro punto relevante es que uno va a disfrutar 24/7 del lugar por ende que no haya un Bar/restaurant (24/7) donde pasar durante la noche no me parece tan bueno y claramente tienen una oportunidad de Mejora.

The employee service

High temperature in the interior of the hotel. No ventilation. The hotel needs a system for temperature control in the lobby and common areas.

The design

The location

The perfect luxury family vacation spot in Cancun! The staff was friendly, accommodating and welcoming. We enjoyed all the great food sections in every restaurant, and the pool and oceanfront was the perfect way to spend a leisurely afternoon. We will definitely be back for another stay at Paradisus!

The Beach.The Reserve Section, the Supervisor Mr Aaron Ruiz, made us stay, and Made Our Stay, his care for our Vacation made it a Vacation.

The Buffet needed more Variety and The cooking was not adequate for pasta and Vegetables. they would over cook the Meat and Burn it.

The room was clean, the staff was pleasant and there were always enough staff around to ask any questions. Food options abundant although not always open or available. Breakfast is pretty much limited to buffet but it’s very varied and flavors are good, sometimes line was huge.

All inclusive sit down restaurants had ok food but somewhat of a limited menu, I guess so that you went to paid restaurants. Didn’t get to try many because they were closed at the times I went. I eat early lunch and dinner, not a late dinner, so perhaps my fault. It’s sad to say but I found myself enjoying the buffet more than sit down restaurant as I found it offered more options. The pasta restaurant was by reservation, but they never answered the phone to make one. Room service is included and prompt and pleasant but limited menu as well Now when it comes to the pool, it can use some facelift and maintenance. Seating is limited and guests take the chairs and out their belongings on them and leave for hours, so no one can use them, even if the pool is empty, it forces you almost to rent the poolside beds at over $200. To get pool towels, it’s only at once place and it’s quite a walk. It’s a resort, you’d expect pools to be heated, and also to close a bit late, none of which happen here. The kids club closes at 9:45 so nothing for them to do at night either No organized activities for kids during the day, so ok for bigger kids perhaps teens but not a kid Resort overall Is it gorgeous yes, do I have anything negative to say, no But the place Can use a facelift, maintenance is lacking in small things and overall there are so many resorts that coming back would not be my goal in Cancun. I went for my son’s birthday mentioned it at check in and in the reservation and not even a balloon for him, it was Cielo Lindo restaurant that sang Happy Birthday to him during dinner in our last night there. Our room had a couch that was dripping wet and they brought us towels to sit on upon arrival, we weren’t even offered a room change. That room had a shower curtain that was too short so the bathroom got soaked every time. Like I said it’s all in the details. We did tip staff every meal, and the housekeeping staff daily and upon departure as they were all great

Location, food, pools, service