Sheraton Lake Como Hotel

I very much enjoyed the accommodations, the déco, green around the facility.

I think the cleaning was a little poor. When we arrived our room was with dust especially on the floor, had to ask them to send someone to clean it again which they did but almost 3 hours after. Also the cocktails at the bar of the hotel weren’t that impressive.

The staffs were very helpful and location of the hotel is great. The hotel has a very good parking . The breakfast has a variety food . The location of the outdoor swimming pool is so nice with the area of sitting and restaurant.

Nothing.

The breakfast and resturaunt staff.

The front desk staff. We had a bad experience with a lady at the front desk. This older lady was extremely rude and loud. When we checked in, we missed one of our bags that were brought up by the porters so we went back to the lobby to check if it may have been left behind by mistake and asked the lady if she saw anything but she replied in a very rude way and didn't even offer to ask the porters, although she was not busy at the time. During our check out, we unfortunately were served by the same lady who was about to charge us for a room service we already paid for with cash. When discussed she was aggressive and rude and did not apologize for her mistake. I tried to inquire about the city tax and other things on the bill and instead of explaining she said this is a system and it doesn't make mistakes. She made our check in and check out very miserable! However, to be fair the other front desk employees were very kind and helpful with requesting transport and giving us guidance. But one person mistreating you (not only once) spoils everything.

Beim Frühstück war Elisa für uns zuständig. Leider sehr schlecht. Brachte keinen Kaffee obwohl wir zigmal gerufen haben. Mussten erst an der Rezeption reklamieren—danach erhielten wir endlich Kaffee—aber von der Managerin — unglaublich für so ein Hotel . Waren sehr enttäuscht. Bei einem Preis von über SFR 550.00 für ein normales Zimmer mit Frühstück!

Aus obig angeführten Grund werden wir leider dieses Hotel nicht mehr buchen. Schade, eine einzige Person schafft es, dass man nicht mehr hier nächtigen möchte.